Return & Refund Policy

Every shipment is insured. Note any damage on the freight delivery receipt, photograph the crate and the piece, and contact us within 48 hours of delivery. We will repair, replace, or refund at no cost to you.

Unused, uninstalled standard catalog items may be returned within 14 calendar days of delivery. Return freight and a restocking fee of up to 20% may apply, since the piece has to come back palletized. Refunds are issued to the original payment method once the item is inspected.

Custom sizes, finishes, hardware, and cutouts are non-returnable — they were built for your space and cannot be resold. We confirm every spec in writing before production starts.

You can change or cancel an order at no charge before it enters production. Once we've begun cutting material, cancellation may be subject to a materials and labor fee.

Submit a request with your order number and photos. We'll issue a return authorization and freight instructions — please don't ship anything back without it.